Professional Telemarketing and Telephone Sales
You Only Get One Chance To Make A First To Make A First Impression Let the Professionals Handle Your Marketing
Citiphone specializes in virtual outbound sales calls, inbound customer service, reputation management for disgruntled customers and technical support. Our experts will get you new business, make unhappy customers like you again and make your callers smile while handling your incomming calls.Virtual Assistance
Citiphone Virtual Assistants will handle all your incoming calls and represent your business in a polite preofessional and courteous manner on every call. Helping you to increase your customer base and make quality synonymous with your brand.Telemarketing Sales
Citiphone's Telesales Professionals will generate sales for your business. Our expert will familiarize themselves with your product or service. Our Telesales Professionals will sell your product or service to each other prior to us developing a telemarketing campaign specifically designed for your product or service. The results speak for themselves.Customer Service
It's a great feeling to feel happy after speaking to a company on the phone after resolving an issue, getting a discount and feeling like you are appreciated as a customer and your patronage is valued. CitiPhone makes that feeling a reality for all your callers. We make your customers feel appreciated, and that you are glad to have them be a customer.On-Call Sales
Our on call sales personnel can close your leads on new interest inquiries and answer your existing customer service questions and upsell your existing customers on more of your products and services to solve their needs 24/7.Analytics
Our systems can provide all manner of customized reports and analytics to analyze data that is most important to your business. Reports such as customer satisfaction level, call response times, call duration, ads customer responded to. Sales interest response from ads you are currently using, there are many reports available.System Back-Up
CitiPhone systems are backed up by a multitude of redundant servers in case of technology failure. On site servers are backed up by cloud servers to insure continuous operation with greater than 99.99% system availability.Dependability
CitPhone's supervisory staff is here to answer any questions that you or your callers may have. CitPhone's expertly trained professional operators are always available to make on-call changes, location adjustments, and account modifications. CitPhone's technical and engineering staff is on-call around the clock to handle any type of technical emergency. Should any national emergency or disaster strike, CitPhone's telephone lines, computers, servers and power sources are redundant, eliminating service interruptions. CitPhone software is proprietary, providing flexibility in designing custom applications. Power is guaranteed through deployment of both short-term and long term solutions. All CitPhone's computers and servers are equipped with battery backup to bridge temporary losses of power. Long term loss of power from weather emergencies or power grid failures are mitigated by an on-site natural gas powered generator, insuring all critical systems are up and running through unexpected events.Our Services
| 1 | Virtual Receptionist | 24/7 Live Professional receptionsts specially trained to focus on your business |
| 2 | Sales Generation | Professional sales generation close more sales with our professionals |
| 3 | Event Registration | 24/7 registrations agents regristrating your events and incresing your revenue |
| 4 | Customer Service | The best customer service agents available to you 24/7 building your business reputation |
| 5 | Order Taking | Our sales professionals will process your online orders, ad response orders, mail orders will be there 24/7. So that you dont loose a single sale. |
| 6 | Order Fulfillment | All employees have confidentiality agreements in place. No one outside of the call has any access to any protected or confidential information. |
| 7 | Telemarketing Campaigns | TV. Cable Media, Advertising, Mail order, large or small. |
| 8 | Mail Campaign Response | CitiPhone will handle every sales call 24/7 and make you money while you sleep |
| 9 | E-Commerce Sales Management | Get a Dedicated a toll-free number with customized live person greeting and sales processing |
| 10 | Publishing Subscriptions | Get a dedicated team to boost your subscriptions and your ad space sales. Renew old subscribers and advertisers. |
WHY CITIPHONE
- E-Z TO USE. BE UP AND RUNNING WITH IN SECONDS. HASSLE-FREE SET UP.
- CUSTOM-TAILORED TO SUIT YOUR INDIVIDUAL BUSINESS NEEDS
- ONLINE ACCOUNT ACCESS. EASY TO SEE WHATS GOING GET REPORTS
- GIVE YOUR CUSTOMERS THE BEST CUSTOMER SERVICE EXPERIENCE IN THE BUSINESS
- IMMEDIATE CALL PICK UP BY AN EXPERIENCED PROFESSIONAL SPECIALIZING IN YOUR FIELD
Why You Need Us
DEDICATED
We add polish, value and quality to your practice brand, working hard to strike the correct tone, terminology, process and technical understanding of your business. Our professionalism translates into your patient satisfaction.
Remarkable Client Service
We boost your business reputation for service. Our professional team is available 24/7, 365, managing all your business incoming calls, scheduling appointments, assisting your customers, building customer relationships and sales leads and improve you business brand. Even while your closed.
Seamless
We'll patch calls to your office or cell phone, take your appointments and access your directory--and most callers won't know the difference.
Experienced
Remarkable client service is impossible without capable employees. We've built our core team from a pool of client-care experts, and we work hard for you.
People-Centric
We believe that strong relationships are the successful spark of a successful business and customer satisfaction. Callers hang up on voice mail, not on people. We'll capture all the after-hours calls you'd otherwise miss.
Why You Need Us
Our dedication, experience, versatility, superior technology and strong rate of return lifts CitiPhone above all other virtual receptionist services.
Cost-Effective
CitiPhone is your 24/7 front office. Lower your administrative costs, streamline your time management and increase your profitability. Our team does it better for less than an on-site receptionist.
We'll prove it
Extend your brand and enhance your reputation. CitiPhone speaks your language. Give Us a Try
